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After Sales


If you have purchased an AVR machine, you can continue to rely on our after-sales service. Our colleagues will start up your potato planter or potato harvester to ensure an easy start of the coming planting or harvesting season.

A difficult repair to do? Service training needed? Or a warranty request? Then the after-sales department is also at your service.

 

E-mail Service       Service demands, technical questions and revision of your machine.

E-mail Warranty    Demand your warranty forms here.

E-mail Training      Enrollment to or questions about our service trainings.

E-mail Repair        Questions about repair of broken (spare)parts.

 

You can reach us by phone via +32 51 25 98 80:

 

Support during office hours

Mon – Fri : 08:00-12:00 & 13:00-17:00

 

Urgent support outside office hours (the telephone selection menu applies)

MonFri : 17:00-22:00

Sat : 08:00-12:00 & 13:00-20:00

Sun- & holidays : 09:00-12:00 & 13:00-20:00

 

From 23-11-2020 only during office hours

 

Closing days 2020:

  • 21 & 22/05
  • 1/06
  • 20 & 21/07
  • 11/11
  • 19/12 - 3/01

 

COVID 19: AVR Service will continue to support you by phone

If you do not live in Belgium, please contact your dealer.
 

Do you live in Belgium?
 

Machine start-ups and interventions:

As a Belgian customer, we will continue to support you during machine start-ups or when you need a technical intervention so you can continue working. Since there is hardly any human contact involved (man & machine), this is a safe environment for our colleagues to perform their job.

However, we would like to ask you to keep in mind the following guidelines when you need one of our technicians: 

  1. Please consult our manuals first.
  2. Make an appointment by calling the Service number to ensure a smooth start-up. 
  3. Please respect the rules of social distancing during a visit from one of our colleagues.
  4. Do not sit in a cabin together.
  5. Do not shake hands upon arrival/departure.
  6. Our colleagues cannot visit you if you have (mild) symptoms yourself. We rely on your honesty in this regard.

Pick up a machine at AVR?

  1. Please call our Service number to make an appointment.
  2. Please contact us if you have symptoms. We will then figure out the best way to help you.

Support by phone:

  • We will remain available at our service number: +32 51 25 98 80
  • Our staff is working from home as much as possible.

 

We would like to thank you for your cooperation and understanding, and wish you and your loved ones good health.